Quality Mazda has the best of the Mazda service departments in the city. I’ve relied on them to service and provide parts for three Mazdas I’ve owned over the past 15 years while I also use independent garages, Quality remains my choice for dealer appropriate issues.

All sales people worked as a team. I went back 3 times testing the Mazda CX-50 Hybrid. Each time I was greeted, given water, and if one person was busy someone else helped. I LOVE my new Mazda! Audra the Sales manager was very knowledgeable, and never pushy. She gave us some added discounts, and that was a plus! Ben and Ethan were the sales people, Both spent time making sure I was comfortable with all the vehicles wonderful features! Ty!!!

I am writing once again to express my escalating frustration and disappointment regarding my 2022 GMC Sierra 2500HD Denali. Despite numerous service visits, the issues with this vehicle remain unresolved. As of today, my truck has been in the service department 32 times, all related to the diesel exhaust/emissions system. Most recently, I picked up the vehicle from Quality GMC on July 1, 2025, only to have the check engine light return just two days later, on July 3, indicating yet another emissions-related failure. This is completely unacceptable. I have been patient and cooperative throughout this ordeal. My previous complaint came when the truck ... Read More

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DealerRater - Jul 4, 2025

I am writing once again to express my escalating frustration and disappointment regarding my 2022 GMC Sierra 2500HD Denali. Despite numerous service visits, the issues with this vehicle remain unresolved. As of today, my truck has been in the service department 32 times, all related to the diesel exhaust/emissions system. Most recently, I picked up the vehicle from Quality GMC on July 1, 2025, only to have the check engine light return just two days later, on July 3, indicating yet another emissions-related failure. This is completely unacceptable. I have been patient and cooperative throughout this ordeal. My previous complaint came when the truck was in for its 15th service visit. That number has now more than doubled. It is beyond clear that this vehicle has a serious and persistent manufacturing defect that GMC has failed to properly diagnose or repair. I have repeatedly asked GMC to step in—to take accountability and assist with a buyback or replacement. I have even expressed a willingness to purchase another vehicle if GMC would simply help me out of this ongoing nightmare. Yet, despite my efforts, I have received no meaningful support or resolution from either GMC corporate or the dealership. How many times must a customer return to the shop before GMC stands behind its product? This experience has completely shattered my trust in your brand. I have acted reasonably, given your service teams multiple opportunities, and documented every visit. I am now left with no option but to explore legal and regulatory remedies. These include: Filing a formal claim under the New Mexico Lemon Law Reporting this matter to the Better Business Bureau (BBB) Submitting a complaint to the National Highway Traffic Safety Administration (NHTSA) Publicly sharing my experience so others understand the risks of purchasing a GMC diesel truck I urge GMC to take immediate and meaningful action. I am requesting a formal response with a proposed resolution—whether that be a buyback, vehicle replacement, or financial settlement. Please treat this matter with the seriousness and urgency it deserves. Sincerely, Mike Martinez

Read at DealerRater

I have used. Other body shops in the past. Mike at quality collision. Far exceeded quality and service. I will definitely be using you guys again in the the future. My wife has a lot of minor fender benders!!!

EXCEPTIONAL, INCOMPARABLE SERVICE! I gladly drove the extra miles to have work done at this gem of a shop -- now my 3rd experience with Mike Rojas and Quality Collision, and where I'll always go when I want my vehicle restored to new condition after sustaining damage. Mike and the shop's professional, skilled crew consistently provide absolutely incomparable, exceptional service unknown to me anywhere else after living 43 years in Albuquerque. My new SUV was rear-ended in a carwash, and I knew right who to call. Mike expertly navigated the insurance claim; offered concise, clear explanations of the options, ... Read More

Full review text opened.

Google - Jul 1, 2025

EXCEPTIONAL, INCOMPARABLE SERVICE! I gladly drove the extra miles to have work done at this gem of a shop -- now my 3rd experience with Mike Rojas and Quality Collision, and where I'll always go when I want my vehicle restored to new condition after sustaining damage. Mike and the shop's professional, skilled crew consistently provide absolutely incomparable, exceptional service unknown to me anywhere else after living 43 years in Albuquerque. My new SUV was rear-ended in a carwash, and I knew right who to call. Mike expertly navigated the insurance claim; offered concise, clear explanations of the options, steps, and timeline for the repair; maintained a level of communication and provided regular updates so that I never once wondered what would happen next or when; and returned my vehicle in perfect condition. This business and its employees are dedicated to offering pride in their workmanship and it shows. Thanks again!

I enjoyed Eli your salesman and his new Carr knowledge.

They did a tranny job in our Mazda and had some troubles with it. They gave us a loaner and provided the additional part at no charge! All good… well done. Thank you Quality Mazda

Patient, open to dialogue, transparent with what was going on and thoughtful when my job (having a transmission replaced!) took longer than expected and let me use their loaner car at no charge.

Quality Mazda has the best of the Mazda service departments in the city. I’ve relied on them to service and provide parts for three Mazdas I’ve owned over the past 15 years while I also use independent garages, Quality remains my choice for dealer appropriate issues.

All sales people worked as a team. I went back 3 times testing the Mazda CX-50 Hybrid. Each time I was greeted, given water, and if one person was busy someone else helped. I LOVE my new Mazda! Audra the Sales manager was very knowledgeable, and never pushy. She gave us some added discounts, and that was a plus! Ben and Ethan were the sales people, Both spent time making sure I was comfortable with all the vehicles wonderful features! Ty!!!

I am writing once again to express my escalating frustration and disappointment regarding my 2022 GMC Sierra 2500HD Denali. Despite numerous service visits, the issues with this vehicle remain unresolved. As of today, my truck has been in the service department 32 times, all related to the diesel exhaust/emissions system. Most recently, I picked up the vehicle from Quality GMC on July 1, 2025, only to have the check engine light return just two days later, on July 3, indicating yet another emissions-related failure. This is completely unacceptable. I have been patient and cooperative throughout this ordeal. My previous complaint came when the truck ... Read More

Full review text opened.

DealerRater - Jul 4, 2025

I am writing once again to express my escalating frustration and disappointment regarding my 2022 GMC Sierra 2500HD Denali. Despite numerous service visits, the issues with this vehicle remain unresolved. As of today, my truck has been in the service department 32 times, all related to the diesel exhaust/emissions system. Most recently, I picked up the vehicle from Quality GMC on July 1, 2025, only to have the check engine light return just two days later, on July 3, indicating yet another emissions-related failure. This is completely unacceptable. I have been patient and cooperative throughout this ordeal. My previous complaint came when the truck was in for its 15th service visit. That number has now more than doubled. It is beyond clear that this vehicle has a serious and persistent manufacturing defect that GMC has failed to properly diagnose or repair. I have repeatedly asked GMC to step in—to take accountability and assist with a buyback or replacement. I have even expressed a willingness to purchase another vehicle if GMC would simply help me out of this ongoing nightmare. Yet, despite my efforts, I have received no meaningful support or resolution from either GMC corporate or the dealership. How many times must a customer return to the shop before GMC stands behind its product? This experience has completely shattered my trust in your brand. I have acted reasonably, given your service teams multiple opportunities, and documented every visit. I am now left with no option but to explore legal and regulatory remedies. These include: Filing a formal claim under the New Mexico Lemon Law Reporting this matter to the Better Business Bureau (BBB) Submitting a complaint to the National Highway Traffic Safety Administration (NHTSA) Publicly sharing my experience so others understand the risks of purchasing a GMC diesel truck I urge GMC to take immediate and meaningful action. I am requesting a formal response with a proposed resolution—whether that be a buyback, vehicle replacement, or financial settlement. Please treat this matter with the seriousness and urgency it deserves. Sincerely, Mike Martinez

Read at DealerRater

I have used. Other body shops in the past. Mike at quality collision. Far exceeded quality and service. I will definitely be using you guys again in the the future. My wife has a lot of minor fender benders!!!

EXCEPTIONAL, INCOMPARABLE SERVICE! I gladly drove the extra miles to have work done at this gem of a shop -- now my 3rd experience with Mike Rojas and Quality Collision, and where I'll always go when I want my vehicle restored to new condition after sustaining damage. Mike and the shop's professional, skilled crew consistently provide absolutely incomparable, exceptional service unknown to me anywhere else after living 43 years in Albuquerque. My new SUV was rear-ended in a carwash, and I knew right who to call. Mike expertly navigated the insurance claim; offered concise, clear explanations of the options, ... Read More

Full review text opened.

Google - Jul 1, 2025

EXCEPTIONAL, INCOMPARABLE SERVICE! I gladly drove the extra miles to have work done at this gem of a shop -- now my 3rd experience with Mike Rojas and Quality Collision, and where I'll always go when I want my vehicle restored to new condition after sustaining damage. Mike and the shop's professional, skilled crew consistently provide absolutely incomparable, exceptional service unknown to me anywhere else after living 43 years in Albuquerque. My new SUV was rear-ended in a carwash, and I knew right who to call. Mike expertly navigated the insurance claim; offered concise, clear explanations of the options, steps, and timeline for the repair; maintained a level of communication and provided regular updates so that I never once wondered what would happen next or when; and returned my vehicle in perfect condition. This business and its employees are dedicated to offering pride in their workmanship and it shows. Thanks again!

I enjoyed Eli your salesman and his new Carr knowledge.

They did a tranny job in our Mazda and had some troubles with it. They gave us a loaner and provided the additional part at no charge! All good… well done. Thank you Quality Mazda

Patient, open to dialogue, transparent with what was going on and thoughtful when my job (having a transmission replaced!) took longer than expected and let me use their loaner car at no charge.