Customer Testimonials

Back to normal! I have always been a patron of the service center, mostly because of location convenience. On most visits, the staff has been professional, and my visit has been fine. My last visit was errible, and I left a Google review to match. This time, the staff was great, and I thought I should mention it to the person who may be interested. Thank you to Vanessa and the rest of the staff who were professional, helpful and courteous!

Ben Vigil, our salesman is AWESOME but he’s now at University VW Mazda!

worst customer service we have ever experienced. This shop has had our vehicle for NINE MONTHS, and we keep getting different excuses with no resolution. They accepted our insurance check, yet we still don’t have our vehicle repaired and returned. We repeatedly call for updates and are constantly hung up on. We can never get ahold of a manager or owner to address the situation. How do they expect people to go nine months without their vehicle? It is disgusting to run a business this way. The lack of communication, respect, and accountability is unacceptable. Based on our experience, ... Read More

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Google - Oct 22, 2026

worst customer service we have ever experienced. This shop has had our vehicle for NINE MONTHS, and we keep getting different excuses with no resolution. They accepted our insurance check, yet we still don’t have our vehicle repaired and returned. We repeatedly call for updates and are constantly hung up on. We can never get ahold of a manager or owner to address the situation. How do they expect people to go nine months without their vehicle? It is disgusting to run a business this way. The lack of communication, respect, and accountability is unacceptable. Based on our experience, I strongly recommend avoiding this repair shop!

Tyler M. Is hands down the best salesman at GMC. He constantly communicated, worked around my busy schedule and got me in and out with a PHENOMENAL deal on a brand new GMC Yukon. Tyler you’ve got a customer for life. Thank you so much to the DiLorenzo family and team who took care of us. Y’all are awesome!

Tyler was extremely patient, very helpful , he pleasant , he followed up with me. I enjoyed working with him.

Our Buick needed a new turbo, compliments of GM, Tristan at Quality,d, was our Service person. He was excellent: friendly, accomodating, knowledgeable, and extremely responsive. He arranged a rental car for us and made the whole process seamless and timely. He and Quaity couldn’t have been better.

Terrible service parts department. They could not fix an issue after $4000 of repair and do not stand by their warranty. Stay far away from this dealership at all costs

My husband and I were happy at Quality GMC. We got a good car, and the transaction was pretty smooth. But what made our experience truly exceptional came down to only one person: Pavel. He handled the financial end of things, and he was tremendous. He was friendly, kind, honest, and completely wonderful to deal with. Pavel made us feel at ease instantly, and he regaled us with fantastic stories. He was the kind of guy you want be friends with. He treated us really well and was Incredibly helpful on the issue of cars and other life stuff as ... Read More

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Google - Oct 8, 2026

My husband and I were happy at Quality GMC. We got a good car, and the transaction was pretty smooth. But what made our experience truly exceptional came down to only one person: Pavel. He handled the financial end of things, and he was tremendous. He was friendly, kind, honest, and completely wonderful to deal with. Pavel made us feel at ease instantly, and he regaled us with fantastic stories. He was the kind of guy you want be friends with. He treated us really well and was Incredibly helpful on the issue of cars and other life stuff as well. He was generous with his time and his knowledge. I hate buying cars. I find the whole experience daunting and disheartening. Pavel has been the only person in my entire life that has made me feel comfortable and peaceful at a car dealership. He is just a great human being. I would absolutely buy my next car from Quality GMC If Pavel were involved in the transaction. He is such a gem! He’s definitely the most valuable thing in that whole dealership!

This sales team Joey and Alex did a great job got a great deal for a great price! Come here for your next car !

Norval was my salesman and he was great. No pressure, friendly, and fast.

Did not fix my problem. Had my truck for over a week did not give me a loaner vehicle and did not return my phone calls or text messages for another appointment to fix it and get a loaner vehicle this time.

I was very pleased with the good customer service at quality Buick and GMC. They really helped me out in getting into brand new 2026 GMC Canyon with trading in my 2014 Chevy Silverado I just would like to thank Aubra and Franca in finance and of course my two best sales team Triston and Lorenzo

Mario from the service department is amazing and the reason we keep coming back. He is an asset to the dealership and the customers.

Salesperson was great and was the fastest car purchase I have ever been apart of.

A wonderful sales experience. At no point did I feel pressured into making a purchase. The entire team was wonderful and Kyle was so knowledgeable about the Mazda products!

Isaac Santana is the GOAT. 🐐

Services explained thoroughly and performed efficiently. This dealer is our trusted source for our Mazda service.

Aaron was exceptional at helping me find my dream GMC!! Highly recommend this place. Were very helpful and knowledgeable about their vehicles.

Very happy with my new Duramax. Friendly staff. Made things easy. Quality will get a repeat customer out of me.

Great follow up and customer service

I purchased a used 2024 Chevy Silverado 2500 high country really expensive truck from Quality . I was extremely hesitant to buy something from a dealership considering the price was above my budget . The sales person and managers pitch was that all used vehicles go through a thorough multi point inspection and it’s certified and that the security you get from buying with them is that you're always taken care of, etc. etc. the second week of having the truck it left me stranded on the side of the road found out the transmission was bad I called the salesman that ... Read More

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Google - Oct 2, 2026

I purchased a used 2024 Chevy Silverado 2500 high country really expensive truck from Quality . I was extremely hesitant to buy something from a dealership considering the price was above my budget . The sales person and managers pitch was that all used vehicles go through a thorough multi point inspection and it’s certified and that the security you get from buying with them is that you're always taken care of, etc. etc. the second week of having the truck it left me stranded on the side of the road found out the transmission was bad I called the salesman that sold me the truck he said that’s what warranty’s for. had to pay to get it towed 3 hours back to there dealership then 2 months later my truck completely breaks down again on the side of the road with every light on the dash on and completely broken down. I highly recommend to not buy a vehicle from them!!

My wife and I couldn't be more grateful for the entire team at Quality Mazda, especially our salesperson, Jordan. While on a trip 1,500 miles away from home, our CX-9 unexpectedly went into limp mode. We had to wait until Monday morning for the service department to open, which could have been a completely miserable and stressful situation. Instead, on a Sunday, Jordan and the team turned a breakdown into an exceptionally positive experience. We ended up purchasing a 2026 CX-90, and Jordan made the entire process seamless, smooth, and genuinely enjoyable. The sales managers and finance manager were incredibly attentive, ... Read More

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Google - Oct 1, 2026

My wife and I couldn't be more grateful for the entire team at Quality Mazda, especially our salesperson, Jordan. While on a trip 1,500 miles away from home, our CX-9 unexpectedly went into limp mode. We had to wait until Monday morning for the service department to open, which could have been a completely miserable and stressful situation. Instead, on a Sunday, Jordan and the team turned a breakdown into an exceptionally positive experience. We ended up purchasing a 2026 CX-90, and Jordan made the entire process seamless, smooth, and genuinely enjoyable. The sales managers and finance manager were incredibly attentive, kind, and accommodating, taking the extra time to ensure we were taken care of every step of the way without feeling rushed or pressured. To top it all off, Jordan followed up with us after we left to make sure we made the 1,500-mile journey back home safely. That level of personal care and true customer service is practically unheard of these days. If you are looking for a dealership that treats you like family—especially when you're in a pinch—ask for Jordan at Quality Mazda. Thank you all for going above and beyond!

Alex was great.

Professional, timely. Quality Buick found the perfect vehicle for me. The terms and pricing were spot on!

Excellent salesmen. Honest fair and knowledgeable and I was able to walk away with a great deal on a car I love.

I had an excellent experience purchasing my new car. The service I received was outstanding from start to finish. Everyone was professional, friendly knowledgeable, and genuinely helpful throughout the entire process. I never felt pressured, and they made the whole experience, easy and enjoyable. I truly appreciate the time and effort they took to make sure everything went smoothly. I’m very happy with my new car and would definitely recommend this Quality Mazda to anyone looking for a great car buying experience. Thanks to Patrick and Vidal!!!😊

Prices are great at Quality! The sales reps are good too.

We just purchased a Yukon. We love it. The GMC crew was well-rounded professional, and kind. No Pressure. I would 100% recommend them to anyone, and purchase from them again. My buy was fast, and without haggle. They delivered on their word. A Pristine, and Trust Worthy Team. Thank You.

Me and my wife came to this dealership last week looking for a Mazda and thank god to Ryan we found our dream vehicle. Ryan was very helpful and answered all our questions !

Smoothest process trading in and getting a new vehicle. They had exactly what I wanted and help get me in it same day. Everyone involved in the sale was super straightforward and kept me informed through the whole process. I’d recommend quality Mazda to everyone I know! Aaron Randle went above and beyond to make me feel comfortable and made the process as smooth as could be.

Service manager is a jerk who feels he can disrespect women and talk down to them . Going to contact secretary of state as well as UNM legal to assist us in this matter , good job SIR !!!!!!!!!

Jonathan went above and beyond to help make my deal work for me. I am very satisfied with the price and terms he got for me. Not to mention, I love my new truck!

I am consistently impressed by the high standard of service provided by Mazda. From the service manager down to the technicians, the entire team collaborates effectively to ensure that my vehicle receives the best possible care. Upon my request, they arranged a Lyft to safely transport me home and returned to pick me up once the repairs were complete. They replaced all necessary components and conducted a thorough diagnostic check to confirm optimal vehicle performance. This level of attention to detail and customer care instills a strong sense of confidence and peace of mind. Thank you for your exceptional service.

They do all in their power to do the best job possible

Always a great experience.

Cord is the man. He knows what's going on in service. What a delight that I enjoy this dealerships service department more than the sales. Unusual but, I will be utilizing Quality Mazda for all my automotive mazda needs

Purchased two trucks over the last few years, Mark has always made the process as quick and painless as possible. Great people and a great place to buy a vehicle.

I just want to give a BIG thank you to Conner, Gabe, and Anthony for making my continued 13-year experience with Quality Mazda absolutely amazing! This is my 4th Mazda purchase with Quality, and I couldn’t be happier. Thank you for my new Zoom-Zoom and for always working hard to make the best deal for me. I truly appreciate the amazing customer service and the way you’ve treated me over the years. Here’s to many more years and many more Zoom-Zooms! ❤️🚗💨 Thank you again, Conner, Gabe, and Anthony! You guys ROCK! Sandy Rodriguez

Isaac was amazing I will be recommending him to my family and friends ! I love my new Mazda cx-9 Throughout the whole process he took care of my family and turned me into a buyer! Didn’t plan to get a car today but I did and couldn’t be more happier! Shop with Isaac at Quality Mazda today ! Thank you quality Team

I purchased a GMC sierra hd from the dealership last night. My salesman Alex Garcia over several days and trips to the dealership helped my wife and I find the perfect vehicle for our family. Alex did a phenomenal job helping us find the vehicle. He is young, energetic, polite, patient and extremely professional. Highly recommend this young man to anyone looking for a GMC or Buick.

Excellent experience at Quality Mazda of Albuquerque! We had a great experience purchasing our vehicle. Isaac Santana was very helpful, friendly, and professional throughout the process. He made everything easy and stress-free, answered all our questions, and made sure we felt comfortable with our purchase. We really appreciate his excellent customer service and would definitely recommend Isaac and Quality Mazda of Albuquerque to anyone looking for a vehicle. Thank you, Isaac, for making this such a great experience! 🚗❤️

I had a great experience at Quality GMC Dilorenzo in Albuquerque, and I especially want to recognize JR, the manager who helped me get the best deal. He was professional, knowledgeable, friendly, and respectful. JR’s support, along with Connor’s excellent assistance to Aaron, my amazing salesperson, made the entire process easy and stress-free. Aaron is one of the best people I’ve ever worked with when buying a vehicle—he was incredibly professional. Connor was also a super sharp young man, who was very knowledgeable and helped the process along. I also want to recognize Vincent, my finance ... Read More

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Google - Sep 15, 2026

I had a great experience at Quality GMC Dilorenzo in Albuquerque, and I especially want to recognize JR, the manager who helped me get the best deal. He was professional, knowledgeable, friendly, and respectful. JR’s support, along with Connor’s excellent assistance to Aaron, my amazing salesperson, made the entire process easy and stress-free. Aaron is one of the best people I’ve ever worked with when buying a vehicle—he was incredibly professional. Connor was also a super sharp young man, who was very knowledgeable and helped the process along. I also want to recognize Vincent, my finance representative, who made the financing process smooth and straightforward. His professionalism, patience, and attention to detail made everything easy to understand and stress-free. I really appreciate the teamwork, honesty, and attention to detail throughout the experience. If you’re looking for a great dealership with a caring and professional team, I highly recommend Quality Buick GMC by Dilorenzo in albuquerque. here’s a picture of my new beautiful truck!

Jarrod did a great job showing us the car and explaining the features. All of our interactions with the personnel were great! Quality Buick GMC certainly lives up to its name!

Had a wonderful experience and I am very grateful for Isaac and the finance team. Thank you all!

My first time working with this dealership, and I had a great experience. I'm from Colorado, so I had to fly down to pick up the car. Travis picked me up from the ABQ airport, and was seamlessly on time. We did a test drive back to the dealership and all was OK. After arriving, I met up with Cane as well for further info about the purchase. A fair amount of prework on my part helped move the transaction along, but I think I was out of there in about 90 mins tops...which is pretty incredible! I had ... Read More

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Google - Sep 9, 2026

My first time working with this dealership, and I had a great experience. I'm from Colorado, so I had to fly down to pick up the car. Travis picked me up from the ABQ airport, and was seamlessly on time. We did a test drive back to the dealership and all was OK. After arriving, I met up with Cane as well for further info about the purchase. A fair amount of prework on my part helped move the transaction along, but I think I was out of there in about 90 mins tops...which is pretty incredible! I had an excellent experience with Travis (we did much of the prework and getting all the requirements together) as well as Cane (who was my primary point of contact when at the dealership). Both very knowledgeable folks and friendly to boot. I wouldn't hesitate to fly down there again if I need another vehicle!

Isaac and the Mazda crew were ready to help. As a first time buyer, they were incredibly informative and never felt pressured. They were friendly as well. Thank you Mazda for making my first experience memorable.

Absolutely love this car! It drives incredibly smoothly, has fantastic fuel economy, and the interior feels premium. Highly recommend to anyone looking for a reliable daily driver. Look for Isaac!

Isaac and the people at Quality Mazda really went above and beyond for my family and I. Once we walked up, it was first class all the way. The most endearing thing was how much they worked with us and treated us like family. I really appreciated how nice they were. Our kids were even taken care of with coloring books while we did our business. Thank you so much Isaac and the team at Quality Mazda. Please go see them if you want to be treated right.

Finally got a deal done that I was satisfied with after a few try’s. Everyone’s really friendly, alot of humor around the building they definitely had me cracking up.

Have been calling this place for days and have left multiple voicemails. They have refused to call me back. I guess they have to many people already in line handing them money? Not sure. But I do know is that I won't he doing business there now if its this hard just to become a customer.

I wanted to purchase a truck that was posted for sale took a day to get someone to talk to about it no one had a clue about it then finally I got ahold of someone to tell me it wasnt for sale so went else where to get the same truck lifted for same price with 14,000 miles there loss.

Avoid this dealership at all costs. What began as misleading advertising turned into one of the most unprofessional, manipulative, and predatory buying experiences we have ever encountered. Bait-and-Switch Pricing & Forced Add-ons Advertised vs. Actual Price: We found a vehicle listed on Cars.com for $14,999 (saved screenshot). When we arrived to purchase it, the desk presented a worksheet marked up to $19,999—a $5,000 unadvertised markup. They claimed Cars.com "didn’t include dealer fees" and refused to honor the price. It took days of pushback just to get them to honor their own public listing. Missing Inspection Reports: Despite ... Read More

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Google - Aug 25, 2026

Avoid this dealership at all costs. What began as misleading advertising turned into one of the most unprofessional, manipulative, and predatory buying experiences we have ever encountered. Bait-and-Switch Pricing & Forced Add-ons Advertised vs. Actual Price: We found a vehicle listed on Cars.com for $14,999 (saved screenshot). When we arrived to purchase it, the desk presented a worksheet marked up to $19,999—a $5,000 unadvertised markup. They claimed Cars.com "didn’t include dealer fees" and refused to honor the price. It took days of pushback just to get them to honor their own public listing. Missing Inspection Reports: Despite repeated requests, they never produced the official vehicle inspection report or inspection specs. Mandatory Add-ons: Finance tacked on a non-negotiable $750 package ($299 GPS tracker and $450 paint protection). When we explicitly declined, they claimed the tracker was already installed and refused to remove the charge. Sales Floor Disrespect: Negotiations were met with overt hostility. At one point, our salesman was visibly mocking my wife while walking away with his hands up. Contract Violations & Aggressive Rewriting The "Bounced" Financing Trap: Weeks after the signed contract and taking delivery, they called claiming the bank did not fund the loan due to paperwork errors. Getting clear information required days of chasing them down. Ignored Contractual Deadlines: They demanded we return to rewrite the contract well beyond the standard 20-day spot delivery window. Under New Mexico regulations and the terms of the agreement, the failure to secure assignment within the legal timeframe falls on the dealer, yet they forced the burden onto us. Intimidation Tactics: During the rewrite, a different finance manager hiked the rate, spoke over us, belittled my wife, complained aggressively about other customers, and literally stood over the table telling us to "take the deal or leave it." Between the initial bait-and-switch, the refusal to disclose inspection data, forcing mandatory add-ons, and using high-pressure intimidation to rewrite a deal long past legal contract deadlines, this business operates with complete disregard for ethics and fair trade practices. We are currently evaluating legal counsel regarding these contract violations. Proceed with extreme caution.

I've been trying to check on my prorated refund from canceling my GAP insurance for over a month. CAREGARD canceled my insurance without any issues within a week and said they sent the remaining funds (over $700) to the dealership on 7/18. I've been calling the dealership to get any updates on this, but NO ONE answers the phone ever. Their mailboxes are always full! I also reached out to one of the salespeople and asked them to have someone from the finance office contact me, but I still haven't heard anything. Last year, I had a great experience ... Read More

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Google - Aug 21, 2026

I've been trying to check on my prorated refund from canceling my GAP insurance for over a month. CAREGARD canceled my insurance without any issues within a week and said they sent the remaining funds (over $700) to the dealership on 7/18. I've been calling the dealership to get any updates on this, but NO ONE answers the phone ever. Their mailboxes are always full! I also reached out to one of the salespeople and asked them to have someone from the finance office contact me, but I still haven't heard anything. Last year, I had a great experience buying a car and getting it serviced at this dealership, but this recent experience has completely changed my opinion. There seems to be no progress and zero communication whatsoever. Very disappointing. Edit: I have escalated this matter to Mazda Corporate. They are currently investigating this. Edit 2: Finally picked up my check today. I can't believe it took almost 3 months to get this resolved.

Don’t even try to get ahold of the service department or advisors. They have phones, pay for the phone service but they don’t answer the phones. I don’t even want to know what it’s like in person.

I went there on 2 different ocations and on both I got a 14 days drop-off and the guy i talked to had a little attitude so I didn't go through since i looked other options and was alot faster I don't really know if they are so busy cause they are so good or they are so busy cause they are really bad

I don’t recommend this place. If I could give less than one star, I would. If you’re shopping for an EV, be very careful. They sell multiple California lemon buyback vehicles and don’t clearly disclose that upfront. They’re quick to get you on a test drive and even quicker to get you to the negotiating table, but the problems come out later. We were ready to sign on a vehicle, and the only thing left was final approval from the bank. The bank declined the loan because the vehicle was a lemon buyback. We thought it ... Read More

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Google - Aug 1, 2026

I don’t recommend this place. If I could give less than one star, I would. If you’re shopping for an EV, be very careful. They sell multiple California lemon buyback vehicles and don’t clearly disclose that upfront. They’re quick to get you on a test drive and even quicker to get you to the negotiating table, but the problems come out later. We were ready to sign on a vehicle, and the only thing left was final approval from the bank. The bank declined the loan because the vehicle was a lemon buyback. We thought it was just a one-time issue, but when we went back another day, we found several more vehicles with the same history. Looking back, the red flags were everywhere. Most of the staff claimed it was their first day or that they were new, and the overall experience felt unorganized. If you end up dealing with the manager, Ronnie, don’t expect much help. He wasn’t willing to work with us and repeatedly said he was the main manager. Save yourself the time and frustration. I’d recommend shopping somewhere else.

They are not very good in returning calls. I have been getting their voicemail prompt from each Finance personnel. Trying to get a hold of the title and registration clerk, is she okay? Someone check on her. I have not heard from her for days! I need my temporary plates, as the current one is expired. Would love to enjoy driving my truck but can't without my plates. Front desk is good at answering her phone, but feel bad having her try to get me someone instead of a machine. I think they should not have voicemail, if they ... Read More

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Google - Jul 28, 2026

They are not very good in returning calls. I have been getting their voicemail prompt from each Finance personnel. Trying to get a hold of the title and registration clerk, is she okay? Someone check on her. I have not heard from her for days! I need my temporary plates, as the current one is expired. Would love to enjoy driving my truck but can't without my plates. Front desk is good at answering her phone, but feel bad having her try to get me someone instead of a machine. I think they should not have voicemail, if they are not going to use it effectively. Just let it ring till a live person answers. 😠 Please have the staff check their voicemail and return their calls.

I had a very disappointing experience with this dealership. I purchased what was supposed to be a brand-new 2026 vehicle, only to experience problems starting on the very first day. Right before driving off the lot, my family noticed scratches on the car and roof. My salesman took pictures and documented everything. Once I got home, the screen on the car went black and I noticed the trunk of the car would not open from the button inside the car. After I reported the issues I was experiencing with the car, the salesman only got back to me after I told ... Read More

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Google - Jul 24, 2026

I had a very disappointing experience with this dealership. I purchased what was supposed to be a brand-new 2026 vehicle, only to experience problems starting on the very first day. Right before driving off the lot, my family noticed scratches on the car and roof. My salesman took pictures and documented everything. Once I got home, the screen on the car went black and I noticed the trunk of the car would not open from the button inside the car. After I reported the issues I was experiencing with the car, the salesman only got back to me after I told him I needed him to contact me ASAP. I was then informed that the vehicle required software updates that should have been completed before it was sold to me. He initially offered to drive to Santa Fe, bring me a loaner vehicle, and take my car back for repairs. The next day, he told me the service department said I would need to bring the car in so I could sign an authorization form before any work could be performed. At that point, I no longer felt comfortable signing additional paperwork and asked about my options for returning the vehicle. My salesman, who said he is a Mazda owner himself, told me he was surprised by the issues I was experiencing and felt they were related to the vehicle not having the required software updates. To make matters worse, when I received a call from the sales manager, I was informed that the vehicle's roof had been repaired before the sale. This was never disclosed to me during the purchasing process. I believe customers deserve to know about any prior repairs performed on a vehicle so they can make a fully informed purchasing decision. While the staff were courteous and ultimately worked with me to unwind the deal, the situation should never have happened in the first place. My experience with Quality Mazda of ABQ was filled with immediate problems, poor communication, and unanswered questions. I hope the dealership improves its pre-delivery inspection process, ensures all required software updates are completed before vehicles are delivered, and is transparent about any prior repairs. Future customers deserve better, and unfortunately, I will never step foot in a Mazda dealership again.

I purchased a used Sierra AT4 from Quality (the irony in the name is great). I was extremely hesitant to buy something from a dealership considering the price was higher than a private sale vehicle I found. The sales person and managers pitch was that all used vehicles go through a thorough multi point inspection and the security you get from buying with them is that you're always taken care of, etc. etc. Terrible mistake. A few weeks in, the top grill deflector blew away. This is notoriously an issue with GM models, and have an open recall. But ... Read More

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Google - Jul 13, 2026

I purchased a used Sierra AT4 from Quality (the irony in the name is great). I was extremely hesitant to buy something from a dealership considering the price was higher than a private sale vehicle I found. The sales person and managers pitch was that all used vehicles go through a thorough multi point inspection and the security you get from buying with them is that you're always taken care of, etc. etc. Terrible mistake. A few weeks in, the top grill deflector blew away. This is notoriously an issue with GM models, and have an open recall. But because the vehicle is not in the older models for that recall, it would not be fixed. Finance pushed hard on a "bumper to bumper" warranty. Well to my ignorance, there is no such thing on a used vehicle. Third party warranty called it a sleazy dealership tactic. Fine, moving on, 2 months in, there is a heavy oil leak underneath. After talking to service, they said, "how long have you had this going on, it seems like it has been some time". Notably, the magnitude was something that had been occurring far longer that I had owned the truck. Fortunately, the purchased warranty does cover this and a deductible would cover it. You would think having just purchased the truck this would covered. I get it, the onus was on me to do my due diligence and verify that the truck was "inspected" and taken care of prior to selling. Several other small issues found afterwards that I just have to live with. Think twice before purchasing from these guys. Update: 10/13 Leaking oil again. After calling and describing frustration with issues, Sofia from service states, "well you bought the vehicle". I did, and at the time the red carpet was rolled. Now, terrible customer service, terrible accountability. Please read this before ever considering to buy from this dealership.

I got a Mazda from here love the car, but the salesmen Vince and Joesph never got back to me about a extra key and my owners manual when they told me I’d be able to reach out to them and get them! 🙁

I've been trying to get my warranty cancellation finalized and get my money for 2 months. CAREGARD was easy to deal with, and sent electronic funds to QUALITY MAZDA on 5/18/2026. I am owed $3000+ and this dealership just keeps sending me to different people over and over again. It is currently July and doesn't seem that there will be any progress any time soon. ***UPDATE***: Melissa with cancellations contacted me 7/7/2026, Check cut 7/9/2026. She was very efficient and helpful once this hit her desk. Unfortunate that it took nearly two months & a bad review to get into the right persons ... Read More

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Google - Jul 7, 2026

I've been trying to get my warranty cancellation finalized and get my money for 2 months. CAREGARD was easy to deal with, and sent electronic funds to QUALITY MAZDA on 5/18/2026. I am owed $3000+ and this dealership just keeps sending me to different people over and over again. It is currently July and doesn't seem that there will be any progress any time soon. ***UPDATE***: Melissa with cancellations contacted me 7/7/2026, Check cut 7/9/2026. She was very efficient and helpful once this hit her desk. Unfortunate that it took nearly two months & a bad review to get into the right persons hands because she was good at her job.

Came in for an oil change, decided to speak with a car salesperson and set a pre-expectation of what I was seeking. Not ready to buy, just looking for numbers. Paying cash and can’t seem to be reasonable on a price. Sales manager Told me “we loose money because you pay cash”. Then sat there to berate me over “it’s a used car” but didn’t have a problem trying to sell me another used car when I was interested in one. Only kind to customers who want to immediately buy the car. Manager was SO professional that ... Read More

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Google - Jul 2, 2026

Came in for an oil change, decided to speak with a car salesperson and set a pre-expectation of what I was seeking. Not ready to buy, just looking for numbers. Paying cash and can’t seem to be reasonable on a price. Sales manager Told me “we loose money because you pay cash”. Then sat there to berate me over “it’s a used car” but didn’t have a problem trying to sell me another used car when I was interested in one. Only kind to customers who want to immediately buy the car. Manager was SO professional that she stormed off like a child after showing her 6 cars that are $8000-10,000 lower than her “wiggle room” from another dealership up the road. Hopefully they’ll get a new manager who understands how numbers work & not storm off because I said I don’t like the price and gave her the same “argument” style conversation she approached with. I’m sure they won’t respond since the only ones who get anything are good reviews.

If I could give zero stars I would. Horrible customer service. Salesman does not answer phone or call back . Does not respond to texts.

This place blows me away with how awful the workmanship that comes out of the service department. I will make sure to tell everyone about how bad the service is and beware stay away. 12 month warranty is just awful and you don't believe in the quality of work that come out of your shop. Disappointment for sure.

The work out of the service department is just awful. I will never recommend service at this shop ever. You should stand behind the work that comes out of the shop... 12 month is ridiculous.

Worst experience with a dealership I have ever had! Bought a car and paid a down payment, they said I could pick up the car on a Saturday. Well Saturday came and passed I called on Sunday they said Monday or Tuesday it will be ready. Fast forward a week and a half and the car isn’t ready. I paid for the insurance the down payment and they say the car can’t be sold due to an exhaust issue. This dealership needs to work on communication and customer service because it is seriously lacking in both. Save time ... Read More

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Google - Jun 26, 2026

Worst experience with a dealership I have ever had! Bought a car and paid a down payment, they said I could pick up the car on a Saturday. Well Saturday came and passed I called on Sunday they said Monday or Tuesday it will be ready. Fast forward a week and a half and the car isn’t ready. I paid for the insurance the down payment and they say the car can’t be sold due to an exhaust issue. This dealership needs to work on communication and customer service because it is seriously lacking in both. Save time and go to Galles…

Time is money and if you ask for time or they can save money they will. Customer care and satisfaction is the last priority here. If you have warranty work, you might as well as seek a different dealership. Aaron i can only assume makes bonus for every dissatisfied Customer. Lack of effort is horribly disappointing.

The service department that doesn't stand by work is ridiculous. My mom and my dad had a vehicle in the service department for a timing cover repair. The tech did not do the job correctly and had to get the repair at another shop. This place is horrible and you can tell they do not care about there customers. I'm telling everyone not to buy from here.

Hands down the worst service.They don’t stand by the work that comes out of the shop. Aaron doesn’t care about customers or return service work to the shop. Go to any other place to buy Mazdas or service work. Sad because my dad and I bought 3 Mazdas and were thinking about getting new ones but not though this dealership. I thought local dealerships are supposed to take care of their customers guess not

Should be zero stars- when the sales stop customer service should begin—- not here Two weeks + calling everyday to cancel an extended warranty with NO progress. No returned phone calls . Amazing how hard finance pushes these with the promise of “getting back what you don’t use” Truly the most crap service I’ve ever experienced. How many days of looking into it does it take to contact the buyer about a warranty cancellation!? Multiple days and counting !!! …….

Worst experience. They listed a car without even servicing it then proceeded for over a week of no communication giving twisted info and running me in circles to figure out what was going on with my car. Finally today I call again and they want another seven grand to fix the exhaust after paying both my down payment and insurance. Thankfully I will receive my money back but one of the worst experiences I’ve had buying a car

Well our experience during the process of purchasing the vehicle was good. They got us what we wanted and was satisfied. But since we have had the car the experience is definitely not the same. My husband and I have called 2 plus times each trying to get ahold of service and was on hold for well over 30 min and still couldn't get ahold of them. We were under the impression that the extra service plan we bought covered what we needed only to find out that it didn't cover as much as we were told. I'm still ... Read More

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Google - Jun 5, 2026

Well our experience during the process of purchasing the vehicle was good. They got us what we wanted and was satisfied. But since we have had the car the experience is definitely not the same. My husband and I have called 2 plus times each trying to get ahold of service and was on hold for well over 30 min and still couldn't get ahold of them. We were under the impression that the extra service plan we bought covered what we needed only to find out that it didn't cover as much as we were told. I'm still waiting on a call to schedule an appointment from the body shop to fix my windshield that they had to get an approval for the claim for. I'm not feeling confident with this company for the future of my car needs and I don't think we will be purchasing another vehicle here.

Hazel and staff was nice, but definitely was not a smooth transaction at the dealership. We were there from 11:30-6:30 (~ 7 hours) I’ve bought in my life time around 20 cars and this was the slowest and most dis-organized bunch I’ve seen. Vehicle was priced correctly that we bought (2022 Supra) but took back and forth about 4/5 times to get them to agree on the trade in price. They also did not detail the vehicle before we left because “it was closed”. If they have a vehicle you absolutely must have, prepare for a long visit.

The worst repair shop, my 2020 GMC Sierra 5.3 was since December, first they said was the gas pump then the module twice, they said was ready and tested, not even 15 minutes we came back exactly the same code and problem second time same third time they said was the high pressure pump, everything was buying in the dealership, then they said was the module again but same code and problem, technician were rude, finally the computer was replaced too but exactly the same code and problem, finally I got tire off them on May 9th, and $2500, I took it to a ... Read More

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Google - May 23, 2026

The worst repair shop, my 2020 GMC Sierra 5.3 was since December, first they said was the gas pump then the module twice, they said was ready and tested, not even 15 minutes we came back exactly the same code and problem second time same third time they said was the high pressure pump, everything was buying in the dealership, then they said was the module again but same code and problem, technician were rude, finally the computer was replaced too but exactly the same code and problem, finally I got tire off them on May 9th, and $2500, I took it to a mechanic, in 2 weeks he figured out, if you need a mechanic don't go there GMC on lomas. The truck was under CJs auto repair, Juan Sanchez is the owner of the shop, we have to bring the truck to the dealership to reprogram, They also charge me for the software update but still the same

Worst car buying expensive ever and I've bought a few cars in my life time. Ive never had this much difficulty. Even trying to get the monthly payments set up was a hassle. Not to mention my vehicle came stright from services to me and right off the bat driving home I had problems when the inspection paperwork amd people said its in great condition nothing is wrong with it. When I get an appointment set to take it in no one knows who my vehicle is going to serviced with they had me going back and fourth to 3 ... Read More

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Google - May 21, 2026

Worst car buying expensive ever and I've bought a few cars in my life time. Ive never had this much difficulty. Even trying to get the monthly payments set up was a hassle. Not to mention my vehicle came stright from services to me and right off the bat driving home I had problems when the inspection paperwork amd people said its in great condition nothing is wrong with it. When I get an appointment set to take it in no one knows who my vehicle is going to serviced with they had me going back and fourth to 3 different shops with all 3 shops saying they didn't do the inspections when they finally got down to it they got the truck in and have had it for 3 weeks and still have no update

Not speaking for entire dealership but avoid salesman James Vigil, he will agree to a sales price that he apparently has not had managers approval on just to get you in the door then change the terms after a person drives 100+ miles to complete the transaction, I will never step foot inside that dealership again because of that shady practice!!!!

I recently needed an oil change for a car I purchased from QM. I called on Wednesday to schedule my complimentary oil change for Friday morning. The gentleman on the phone told me that they do not take appointments and it is walk-in only. I was pretty confused so I double-checked that it was indeed okay for me to just come in on Friday (today) at 7am and get my oil change. He confirmed. Well today rolls around, I wake up early, get ready, and drive the 45 minutes to the dealership. I scheduled time off of work, and skipped breakfast, ... Read More

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Google - May 1, 2026

I recently needed an oil change for a car I purchased from QM. I called on Wednesday to schedule my complimentary oil change for Friday morning. The gentleman on the phone told me that they do not take appointments and it is walk-in only. I was pretty confused so I double-checked that it was indeed okay for me to just come in on Friday (today) at 7am and get my oil change. He confirmed. Well today rolls around, I wake up early, get ready, and drive the 45 minutes to the dealership. I scheduled time off of work, and skipped breakfast, just so I could be the first in line at 7am. I get there and no one immediately addresses me, which is fine, they were all with clients. I stand around waiting for about 10 minutes before someone asks me if I've been helped and I let him know that I'm here for my car's first oil change. The guy, whose name I don't remember but he has a limp and a mustache, says that I need an appointment. At this point I'm in disbelief, and I tell him about how I had called on Wed. to schedule an appointment and that they told me that I didn't need one. He shook his head and said "no they shouldn't be telling people that" and that I couldn't get my oil change done that day. No apology, no offer to make things better, no accountability for their service department, and I was told to leave. So that's what I did. I thought about the ordeal on my 45 minute drive home and I thought it best to warn people about this. Completely ridiculous and unprofessional behavior, do better QM.

Went for an oil change today. Staff themselves were quite nice. Was told I'd receive a video inspection and a call about any needed service. Neither ever happened and received a few "recommended" services that would be strange on a car with 30k miles. Never even called to tell me my car was ready. They seemed very overwhelmed from start to finish and not something I care to do again.

DO NOT BUY THE SERVICE PACKAGE - The Service department at this dealer is trash.

Picked up my truck after being serviced, getting on the freeway, I-40 from Louisiana and my back tire comes off. Service had neglected to tighten the lugnuts. They provided me with the number to a tow company. I waited for the next two hours for a tow truck. When we got my truck back to Quality Service Dept. Nobody there would talk to me, it was as I was an inconvenience to them. After getting frustrated I asked who do I need to talk to, they said Michael. I asked where is Michael, they pointed to the front. I went ... Read More

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Google - Apr 16, 2026

Picked up my truck after being serviced, getting on the freeway, I-40 from Louisiana and my back tire comes off. Service had neglected to tighten the lugnuts. They provided me with the number to a tow company. I waited for the next two hours for a tow truck. When we got my truck back to Quality Service Dept. Nobody there would talk to me, it was as I was an inconvenience to them. After getting frustrated I asked who do I need to talk to, they said Michael. I asked where is Michael, they pointed to the front. I went up front and Michael had gone home. Spoke to Michael the next day and explained that in my opinion this was extremely poor customer service. My truck is still there 3 days later. I am still frustrated.

Located 3 Buick Encore Gx on the dealer website. Inquired about the stock numbers i was interested in. Was told by the salesman that none of them were available? He stated they were courtesy vehicles and were not for sale. Then why are they still listed on the website? Salesman then tried to locate similar vehicles. He was unfamiliar with the Buick packages available. The whole experience seemed off. Why have cars listed but unavailable? Why have a salesman who can't read a window sticker and compare products? I did not purchase from this dealership. They don't appear to ... Read More

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Google - Apr 12, 2026

Located 3 Buick Encore Gx on the dealer website. Inquired about the stock numbers i was interested in. Was told by the salesman that none of them were available? He stated they were courtesy vehicles and were not for sale. Then why are they still listed on the website? Salesman then tried to locate similar vehicles. He was unfamiliar with the Buick packages available. The whole experience seemed off. Why have cars listed but unavailable? Why have a salesman who can't read a window sticker and compare products? I did not purchase from this dealership. They don't appear to be upfront about what is going on.

While my car was getting repaired. Someone took the car for a joy ride a got a ticket for going 60 in 40mph zone. This company refused to take responsibility. Never trust you car to a company like this.

Bought a new set of tires and had issues: one tire was 10 lbs low on PSI, TPS wasn't updated after rotation so locations were incorrect, and tire lubricant was left on the sidewalls / rims of the wheels. I'm only recently taking my vehicle back to Quality after running into issues when my transmission needed replacement, so each negative experience makes it so I may go back to Pitre where I had a better experience, though it is much farther from my home.

I am extremely dissatisfied with my experience. After purchasing the truck, I was informed that it had not yet been serviced, which resulted in a delay of nearly two weeks before I was able to take possession of the vehicle. This lack of preparation and communication felt unprofessional and inconvenient. Shortly after finally receiving the truck and making my first payment, the vehicle began experiencing mechanical issues, including jerking and difficulty shifting gears. This occurred yesterday which is the first month of ownership, raising serious concerns about the vehicle’s condition and the quality of the dealership’s inspection process. ... Read More

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Google - Mar 27, 2026

I am extremely dissatisfied with my experience. After purchasing the truck, I was informed that it had not yet been serviced, which resulted in a delay of nearly two weeks before I was able to take possession of the vehicle. This lack of preparation and communication felt unprofessional and inconvenient. Shortly after finally receiving the truck and making my first payment, the vehicle began experiencing mechanical issues, including jerking and difficulty shifting gears. This occurred yesterday which is the first month of ownership, raising serious concerns about the vehicle’s condition and the quality of the dealership’s inspection process. Overall, this experience has been frustrating and disappointing. I would encourage others to carefully consider their options before purchasing from this business. Update: truck keeps messing up, They don’t answer the phone. Still very unprofessional service. They never sent us the paperwork we needed. (The contract) and refused to answer our phone calls. We are basically screwed. Thanks to them.

Abosolutely the worst service department communication I have experienced. NO COMMUNICATION. They have had my truck since Tuesday morning and it is now Friday without a single call from them on what the issue is. I have called mutiple times leaving messages with my service advisor and the service manager with no call back.

brought in my GMC truck for a code reading, turned out it needed a new battery. I told them I was going to get from someplace elase, and GMc delership still charged me...but when we looked to be installed it was not even in there, so I had to wait again.

Good luck if you take your vehicle for service. I’ve taken my vehicle and they just make the situation worse every time, then they ask you to pay for their mistakes.

I don't know what happened to these folks. They used to alway do a great job taking care of my aging Mazdas. Timely appointments, fair prices, good work. Now suddenly they won't return phone calls. Called several times over the last few weeks, never get a call back. Guess they're drowning in work, but it's a shame. Will have to find new mechanics, I guess.

Horrible experience, started with 1 to 1/2, hours expected wait to program my truck key turn into 8 hours, no explanation. Rude bunch of service techs.

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